Dear Grandmasters,

To protect the fairness of the game environment and the security of player accounts, our game has adopted the latest AI monitoring technology. Any account found to be involved in unauthorized top-up services, malicious refund behavior, or similar violations will be immediately locked and frozen by the system.

Our Operations Team will continue to do our utmost to maintain a safe and fair gameplay environment and protect the security of all player accounts. If you have any questions, please feel free to contact our Customer Support team.

Officially Authorized Top-Up Channels:
1. In-game purchases through the Apple App Store
2. In-game purchases through Google Play
3. Top-up channels available through the Member Center on the official efun game platform website: https://www.efunsea.com/

If you encounter any issue during the payment process and need to request a refund, please contact efun Customer Support first. Once we confirm that the order meets the refund requirements, we will assist you with the refund process.

Please note that if you submit a refund request directly through the payment provider without contacting us first, your game account may be frozen.

Thank you to all Grandmasters for your continued support. We wish you an enjoyable journey in Immortal Clan: Grandmastery.

Service Hours: 08:00 AM - 02:00 AM
Customer Support Email: immortalclan@efunsea.com

Immortal Clan: Grandmastery Operations Team